Meals on Wheels
CHATS Meals on Wheels Program provides nutritious, well-balanced meals delivered directly to clients’ homes on a weekly basis. Our dedicated and compassionate volunteers not only deliver meals but also offer a friendly visit and meaningful connection, helping to support the health, independence, and well-being of every client.
A short visit and security check are part of the service.
Order as needed. No subscription required.
Free Delivery.
More than 100 frozen entrees, soups, and desserts.
Special dietary menu items are available, ie: diabetic, low fat, low salt, vegetarian, pureed, minced, halal.
All dishes have been created in line with the recommendations of Canada’s Food Guide—with controlled levels of fat and sodium. This means that you can be sure that they are healthy as well as delicious.
Meals on Wheels Requirements
Become a Meals On Wheels client
- Complete Client Registration Form
- Following the submission of the Client Registration form, a service coordinator will contact you to complete the process
- You must speak to a service coordinator to proceed with registration. If you are unavailable when called, please return the call.
- Applicable fees will be quoted during client registration process.
- Pre-Authorized Payment Plan Available – Please complete form below
Complete the Registration Form
Meals On Wheels registered clients may place an order using one of the following options
- Complete MOW Order Form Below (Regular & Special Diet Order Forms Available). This will automatically be submitted. or
- Email your order to mealsonwheels@chats.on.ca or
- Leave a voicemail with your order at 905-713-3373 ext 7021
- If unable to email or leave voicemail, please enquire about alternate arrangements.
Be at home to receive your delivery and enjoy your meals!
- Orders placed by 12:00 noon Monday will be delivered Tuesday or Wednesday of the following week. Orders received after 12:00 noon Monday will be delivered 2 weeks following
- Someone must be at home to receive meals. Meals cannot be left unattended.
About Our Volunteers
Meals on Wheels deliveries are provided by an exceptional team of caring volunteers.
Each volunteer is carefully screened and extensively trained, bringing experience, reliability, and trust to every delivery. Volunteers help support older adults to remain safe, nourished, and connected while living in their own homes. Meals on Wheels volunteers play an important role beyond delivering a meal—they provide a friendly check-in and a moment of connection that can brighten someone’s day.
Frequently Asked Questions
• Complete Client Registration form online or with a service coordinator over the phone
• Following the submission of the online Client Registration form, a service coordinator will contact you to complete the process
• Orders cannot be placed until client registration process is completed
Choose one of the following options:
• Complete MOW Order Form online (Regular & Special Diet Order Forms Available). This will automatically be submitted.
• Email your order to mealsonwheels@chats.on.ca
• Leave a voicemail with your order at 905-713-3373 ext 7021
• If unable to utilize these options, please enquire about alternate arrangements.
Often caregivers/family members enter orders on behalf of clients.
• All orders must be received by 12:00 noon Monday to be delivered the following week. (1 week after ordering)
• Orders received after 12:00 noon Monday will be delivered 2 weeks following
• Orders do not have to be placed every week for accounts to remain active.
The preferred payment method is Pre-Authorized Payments from your bank account. A form will be provided for you to complete. You will be invoiced at the end of the month. The payment will be withdrawn at the end of the following month.
All frozen meals are delivered on Tuesday or Wednesday, depending on where you live.
• Tuesday – Newmarket, Aurora, Bradford, Georgina, New Tecumseth
• Wednesday – Vaughan, Richmond Hill, Markham, Stouffville
• The volunteer delivering your meals will call you as they are getting close to your home. They will not be calling from a CHATS phone so your call display will not say CHATS. Please ensure you answer your phone on your delivery day as volunteers will not return.
• Deliveries take place from 9:30-12:00. It is not possible to specify timing as the volunteers have several deliveries. Please ensure you are available on your delivery day.
Clients or their designated family member/friend MUST be home for the delivery. Meals will not be left outside under any circumstances. Food safety standards require that clients take delivery of their meals in person so that they may be stored immediately in the freezer. Meals cannot be left with a neighbour unless pre-arranged through the CHATS head office.
• When clients do not answer the door for a scheduled delivery, this alerts us that something may be wrong, and we begin an investigation. We will call your emergency contacts, local hospitals and if needed, we may call the police. It is very important that clients notify us in advance if they cannot receive the meals at the scheduled time.
• In the case of unexpected absences due to hospitalization, meals will be kept in the CHATS freezer and will be delivered on the regular delivery day of the week following notification that the client has returned home.
Nutritional information for each product is available through the office or the apetito website at www.apetito.ca. If you have a particular dietary need, please let us know before you order so that we can help you to select the most appropriate menu items.
For additional information please contact our Meals On Wheels Team at 905-713-6596 ext 2
