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CHATS Shares in Southlake@home Success!

Southlake@home is having a massive impact. Better outcomes, improved patient satisfaction, enhanced provider engagement, lower costs and zero ALC!

They are improving transitions from hospital to home by partnering with homecare providers, primary care and community support service agencies to create seamless experiences for patients and families.

Please check out this video titled "All I want to do is go home"


CHATS Newsletter

Take a break this this holiday to enjoy some light reading and discover what we have been up to in our December edition of the CHATS Volunteer Newsletter! Get caught up on all the fun we had this fall and see what we have in store in the next few months.  

CHATS Is Introducing Virtual Visiting

In an effort to combat senior isolation, CHATS’ Virtual Visiting is here to provide seniors with the opportunity to socially connect with volunteers through video calling technology such as Skype and Facetime. Use of technology devices can be arranged withthe  program coordinator. Training for both volunteers and seniors across York Region and South Simcoe will be provided. 

For more information and to get started with the Virtual Visiting Program as either a volunteer or as a client contact Jessy at: or 905-713-3373 ext. 6010.

Yard Clean-Up Night with CHATS' Home Adaption Program (HAMP) and RBC Bradford Volunteers

On Tuesday, August 28th CHATS’ Home Adaptation & Maintenance Program (HAMP) joined efforts with RBC's Bradford branch volunteers, in a yard clean-up night for 3 properties. The team diligently worked on pulling weeds, mulching, removing patio stones and other general outdoor work, which could not be physically completed by the homeowners. CHATS' HAMP program provides assistance to adults ages 55+ who require home adaptions to maintain their properties and independence. We extend a special thank-you to Wayne Brakeboer (Community Manager of RBC), Mark Luberts (HAMP's Certified Aging-in-Place Specialist) our dedicated volunteers, and all others involved! 

Check out the article below published in Bradford Today to learn more about the successful initiative!

CHATS' CEO Christina Bisanz Meets the Honourable Elizabeth Dowdeswell, Lieutenant Governor of Ontario

On July 25th, Her Honour the Hon. Elizabeth Dowdeswell, Lieutenant Governor of Ontario, made an official visit to the Town of Newmarket, where she met with His Worship, Mayor Tony Van Bynen and participated in a roundtable discussion with members of the community on how collaboration and interdisciplinary partnerships are helping to shape the future of the community. Christina Bisanz, CHATS' CEO was honoured to be invited as one of the community leaders, to represent CHATS in the Roundtable.

The visit focused on United Nations Sustainable Development Goal 11: Sustainable Cities and Communities. This was Her Honour’s 65th official civic visit during her term.

New Accreditation Standards for CHATS

CHATS is pleased to announce that we have received Three-Year Accreditation with CARF. This is the highest level of accreditation awarded by this international standards organization. In order to achieve this level, CHATS went  through a rigorous peer review process and was able to demonstrate to a team of surveyors, its commitment to offering programs and services that are measurable, accountable and of the highest quality.

CARF accreditation is indicative of CHATS’ commitment to excellence and dedication to improving the quality of life for our clients and caregivers. For more information about the accreditation process, please visit the CARF website at

Extended Hours at four of CHATS' Adult Day Program Locations

Effective February 5th, 2018 CHATS is pleased to announce the enhancement of services at four of our six Adult Day Program locations.

CHATS’ Adult Day Programs provide the client with stimulating activities delivered by highly trained staff and an opportunity for caregiver to receive support for respite services.  Respite services can give family/friend caregivers temporary relief from the emotional and physical demands of caring for a friend or family member, and provide an opportunity to participate in community activities.

Through funding received from the Central LHIN we are now offering extended operational hours in our Aurora, Bradford, Richmond Hill and Woodbridge locations.

Client Experience Survey Action Plans - March 7th, 2018

In the Fall, we shared the results of our Spring 2017 Client Experience Survey.  We shared that overall, clients were satisfied with the services provided by CHATS.  We also shared the areas in which you identified, there were opportunities to do better.

Your feedback went back to our teams for discussion and action planning.  Each team was tasked with identifying 1-2 areas of improvement that they would focus on, during the remainder of this year.  

Grand Opening of CHATS' Senior Technology Lab - January 19, 2018

This new facility, located within our Aurora Adult Day Program, was made possible through funds received from the federal New Horizon’s for Seniors Program. Our Senior's Technology Lab will utilize technology to improve the lives of local seniors by teaching them digital literacy, creating a feeling of connectedness and lessening isolation.'

Client Experience Survey Results - September 12, 2017 

Thank you for taking the time to complete CHATS’ Client Experience Survey! By taking time to speak with us and share your experiences openly and honestly, you provided us with valuable information that will help us improve programs and services.