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Southlake Community OHT is recruiting for their Patient, Client and Caregiver Partnership Council

Overview of the role: 
As a part of the Southlake Community Ontario Health Team, a seven-member Patient, Client and Caregiver Partnership Council (PCCPC) will be established. The Patient, Client and Caregiver Partnership Council will serve as the voice of patients, residents, clients, family members and caregivers through the implementation of the Southlake Community Ontario Health Team (OHT). For ease, these types of individuals will be referred to in this document and at the Council as “patients and caregivers”, to align with the Ministry of Health’s OHT guidance documents. It is expected that the selected representatives will represent the best interest of patients and caregivers within the Southlake Community OHT.  
Level of commitment: 
The PCCPC will have seven members including two Co-Chairs who will be elected at the first meeting. The committee will meet monthly for 2 hours and the Co-Chairs will also serve on the Joint Executive Steering Committee (JESC - the primary governing body of our OHT) and meets bi-weekly for 1.5 hours

York Region Local Immigration Partnership

Do you need help finding programs and services to help you settle in York Region?

York Region’s Local Immigration Partnership presents "Opening Doors: Helping Immigrants Successfully Settle in York Region”, a FREE, virtual event to help new residents understand:

  • The different programs and services available in York Region to support immigrants
  • What you need to know to successfully connect to the services you need, when you need them

Guest speaker, Ricky Veerappan, Superintendent with York Regional Police, will also share his experiences and thoughts on building a caring and inclusive community.

This event will take place on Thursday, March 4, 2021 from 10:00 a.m. to 11:30 a.m. Register at this link  by March 3, 2021 as space is limited. This event is made possible through funding from Immigration, Refugees and Citizenship Canada.

For more information, contact Jenny Barretto at

Client Experience Survey: Results and Action Plans

February 12, 2021

We are pleased to share the results of our most recent survey and the actions we took based on the feedback provided. 

About the Survey Process:

CHATS’ Client Experience Survey was conducted in April and May of 2020. We sampled clients/caregivers from all program areas and are thrilled to have increased the number of respondents from previous years. Last year, 377 people agreed to complete the survey.  Below, we provide highlights of the results.

Survey Results Highlights:

Overall, clients and caregivers reported that they look forward to the CHATS programs and services they receive with 95.5% of respondents saying they would recommend CHATS programs to others. The larger number of survey responses and better representation from across CHATS programs, provides us with better and more meaningful information to make improvements. We are thrilled that so many took the time to not only answer the survey questions, but to provide us with valuable comments/feedback that provide us with an even deeper understanding of both our strengths and opportunities for change.

COVID-19 Pop-Up Test Centres

CHATS is recruiting for Board of Directors and Committee Members for 2021-2022 

January 4, 2021

Do you want to make a difference in the lives of your community’s fastest growing population?

If you live or work in York Region or South Simcoe and are willing to donate between 3-5 hours each month to make a difference in the lives of seniors and their caregivers, please forward your resume to Saskia Sanchez-Ferrer by Wednesday, February 5, 2021.  Qualified candidates will be contacted shortly thereafter.

Bradford Community Pop-Up Testing Site Opening at Bob Fallis Arean on December 15, 22 and 29.

Eastern York Region North Durham Ontario Health Team (EYRND OHT) is looking for people to fill out their 'Individuals with Lived Experience for Survey'

December 1st, 2020

The EYRND OHT is looking for feedback from residents, clients and caregivers on ways we can improve healthcare in Thornhill, Markham, Stouffville, Uxbridge and Brock Township neighbourhoods. Please click the button below to fill out a quick survey. The survey will be available until December 6, 2020. 

We thank you for your participation in this survey, which will help us to plan for the future of healthcare. For more information on our OHT and view a map of our boundaries please follow this link:

It's a different flu season: find a clinic near you and book today

December 1, 2020

CHATS partners with the City of Vaughan to provide snow clearing services to seniors

Tuesday November 2, 2020

The CHATS Snow Clearing Program is a paid service that connects individuals with  pre-approved service providers for winter snow clearance services. The cost for snow removal is paid for by the homeowner. Subsidies are available based on the completion of a financial assessment.

Services consist of driveway snow removal, walkway clearing to the front/main door and salting on walkways to the front/main door. This program is available to Vaughan residents aged 55 and older or with age-related illness, for up to a maximum of 100 residents served.

​For more information about the CHATS Snow Clearing Program, call 1-866-677-9048, ext. 7669 (SNOW), or e-mail

November is Falls Prevention Month

Tuesday November 3, 2020

November is Falls Prevention Month. Falls are the leading cause in injury-related hospitalizations among older adults in Canada. 20% - 30% of older adults fall each year.

Click the button below for some resources on how you can keep yourself and your loved ones safe from falls.

CHATS needs service providers to help clear snow for seniors in Vaughan

Thursday October 29, 2020

Service providers are needed in Vaughan to help with our snow clearing program. Areas of need include Thornhill, Concord, Maple, Kleinberg and Woodbridge. Providers must have 2 million liability insurance and provide CHATS with a clean vulnerable sector screening.

For more information, contact  or call/text 905-726-5602.


Ontario Announces New Western York Region Ontario Health Team

Media Release: July 23, 2020

On July 23, 2020 Ontario announced 5 new Ontario Health Teams to better connect care and support Ontario’s COVID-19 response. The Western York Region Ontario Health Team was officially announced bringing to three, the number of Ontario Health Teams in which CHATS is an integral partner.

Since January 2019, the Ontario Government launched its plan to implement Ontario Health Teams for a more integrated approach to improving access and services to patients and families.

Eastern York Region North Durham Ontario Health Team provides access to essential services for community 

Media Release: April 16th, 2020

Building on their strong history of local collaboration to deliver community support services to the most vulnerable individuals, the Eastern York Region North Durham (EYRND) Ontario Health Team (OHT) partners and other local agencies have launched a support program that provides essential services to vulnerable populations in the Markham, Stouffville, Thornhill, Uxbridge and Brock communities.

The EYRND OHT partners and other local agencies have come together to create one-stop-shop of services for the communities most vulnerable people. Services include providing local transportation to medical appointments, telephone security and wellness checks, social work and counselling services as well as caregiver support services, Meals on Wheels, grocery and pharmacy pick-up and delivery, personal support and homemaking services, all are available by simply calling 1-877-452-4287.

COVID-19 Information and Resource Page

As of Wednesday, March 11th, 2020 the World Health Organization (WHO) “has made the assessment that COVID-19 can be characterized as a pandemic. Describing the situation as a pandemic does not change WHO’s assessment of the threat posed by this virus. It doesn’t change what WHO is doing, and it doesn’t change what countries should do”. The entire statement can be found here.

As such, CHATS has put together a dedicated page where you can find information and resources to help you navigate the current situation and make informed decisions. 

CHATS shares in Southlake@home success!

Southlake@home is having a massive impact. Better outcomes, improved patient satisfaction, enhanced provider engagement, lower costs and zero ALC! They are improving transitions from hospital to home by partnering with homecare providers, primary care and community support service agencies to create seamless experiences for patients and families.

Please click below to view, "All I want to do is go home" 

New Accreditation Standards for CHATS

CHATS is pleased to announce that we have received Three-Year Accreditation with CARF. This is the highest level of accreditation awarded by this international standards organization. In order to achieve this level, CHATS went  through a rigorous peer review process and was able to demonstrate to a team of surveyors, its commitment to offering programs and services that are measurable, accountable and of the highest quality.

CARF accreditation is indicative of CHATS’ commitment to excellence and dedication to improving the quality of life for our clients and caregivers. For more information about the accreditation process, please visit the CARF website at