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CHATS partners with the City of Vaughan to provide snow clearing services to seniors

Tuesday November 2, 2020

The CHATS Snow Clearing Program is a paid service that connects individuals with  pre-approved service providers for winter snow clearance services. The cost for snow removal is paid for by the homeowner. Subsidies are available based on the completion of a financial assessment.

Services consist of driveway snow removal, walkway clearing to the front/main door and salting on walkways to the front/main door. This program is available to Vaughan residents aged 55 and older or with age-related illness, for up to a maximum of 100 residents served.

​For more information about the CHATS Snow Clearing Program, call 1-866-677-9048, ext. 7669 (SNOW), or e-mail

November is Falls Prevention Month

Tuesday November 3, 2020

November is Falls Prevention Month. Falls are the leading cause in injury-related hospitalizations among older adults in Canada. 20% - 30% of older adults fall each year.

Click the button below for some resources on how you can keep yourself and your loved ones safe from falls.

CHATS needs service providers to help clear snow for seniors in Vaughan

Thursday October 29, 2020

Service providers are needed in Vaughan to help with our snow clearing program. Areas of need include Thornhill, Concord, Maple, Kleinberg and Woodbridge. Providers must have 2 million liability insurance and provide CHATS with a clean vulnerable sector screening.

For more information, contact  or call/text 905-726-5602.


Ontario Announces New Western York Region Ontario Health Team

Media Release: July 23, 2020

On July 23, 2020 Ontario announced 5 new Ontario Health Teams to better connect care and support Ontario’s COVID-19 response. The Western York Region Ontario Health Team was officially announced bringing to three, the number of Ontario Health Teams in which CHATS is an integral partner.

Since January 2019, the Ontario Government launched its plan to implement Ontario Health Teams for a more integrated approach to improving access and services to patients and families.

Eastern York Region North Durham Ontario Health Team provides access to essential services for community 

Media Release: April 16th, 2020

Building on their strong history of local collaboration to deliver community support services to the most vulnerable individuals, the Eastern York Region North Durham (EYRND) Ontario Health Team (OHT) partners and other local agencies have launched a support program that provides essential services to vulnerable populations in the Markham, Stouffville, Thornhill, Uxbridge and Brock communities.

The EYRND OHT partners and other local agencies have come together to create one-stop-shop of services for the communities most vulnerable people. Services include providing local transportation to medical appointments, telephone security and wellness checks, social work and counselling services as well as caregiver support services, Meals on Wheels, grocery and pharmacy pick-up and delivery, personal support and homemaking services, all are available by simply calling 1-877-452-4287.

COVID-19 Information and Resource Page

As of Wednesday, March 11th, 2020 the World Health Organization (WHO) “has made the assessment that COVID-19 can be characterized as a pandemic. Describing the situation as a pandemic does not change WHO’s assessment of the threat posed by this virus. It doesn’t change what WHO is doing, and it doesn’t change what countries should do”. The entire statement can be found here.

As such, CHATS has put together a dedicated page where you can find information and resources to help you navigate the current situation and make informed decisions. 

2019 Client Experience Survey Results

Thank you to everyone who took the time to complete CHATS' 2019 Client Experience Survey! By taking the time to speak with us and share your experiences openly and honestly, you have provided us with valuable information that will help us improve our programs and services.

We are pleased to share the results of our most recent survey and our plans to act on the feedback you provided. Please click the button below the full results.

Help make this holiday season brighter for our seniors.

Here is a most unusual greeting card - but please dont keep it! Instead, we are asking you to click here and sign your name on the card and e-mail it back to us at 

We will give it to one of our clients here at CHATS. Many of our clients are isolated and are often alone for the holidays. A message from you will show them that they are not alone and that there are people who care. It's a small gesture that makes a big difference.

Eastern York Region/North Durham OHT - Community Survey Results

CHATS-Community & Home Assistance to Seniors, Markham Stouffville Hospital, local family physicians and community services, are working together to plan what the future of healthcare can look like for the communities of Eastern York Region (Markham, Stouffville, Thornhill) and North Durham (Uxbridge and Brock).

We asked patients/clients and community members to provide their feedback on the types of healthcare services they are looking for, where the services should be delivered, and much more. And this is what we heard....

CHATS shares in Southlake@home success!

Southlake@home is having a massive impact. Better outcomes, improved patient satisfaction, enhanced provider engagement, lower costs and zero ALC! They are improving transitions from hospital to home by partnering with homecare providers, primary care and community support service agencies to create seamless experiences for patients and families.

Please click below to view, "All I want to do is go home" 

New Accreditation Standards for CHATS

CHATS is pleased to announce that we have received Three-Year Accreditation with CARF. This is the highest level of accreditation awarded by this international standards organization. In order to achieve this level, CHATS went  through a rigorous peer review process and was able to demonstrate to a team of surveyors, its commitment to offering programs and services that are measurable, accountable and of the highest quality.

CARF accreditation is indicative of CHATS’ commitment to excellence and dedication to improving the quality of life for our clients and caregivers. For more information about the accreditation process, please visit the CARF website at