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CHATS Corporate Information

Rights, Accountability, Finances, By-Laws, AODA, Ethics

Client Rights & Responsibilities

CHATS protects the rights and privacy of each client they serve. Learn more about your rights and how CHATS works to maintain your loyalty and trust. 

Relationship Based Care

In 2014, CHATS transformed the organizational culture to embrace the Relationship Based Care (RBC) philosophy.  The fundamental assumptions of RBC are that the essence of caring is human connections.

Multi-Sector Service Accountability Agreement

Financial Statements

To view our T3010 Registered Charity Information Return on Canada Revenue Agency's website, click here.

By-Law #11

By-Law #11 covers interpretation, membership, board of directors, election of the board, meeting of directors, meeting of the members, board regulations, officers, CEO, committees, conflict of interest, protection of team, execution of documents, borrowing, finances, auditing, notice, and more.

Letters Patent

Accessibility for Ontarians with Disabilities Act 

CHATS is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and in a similar way as other clients. CHATS will make written information and other forms of communication accessible, upon request.

CHATS Privacy Policy

Charitable Business Number: 13209 0978 RR0001

Supply Chain Code of Ethics

Our code of ethics covers personal integrity and professionalism, accountability and transparency, and compliance and continuous improvement. 

For more information, contact us today at 905-713-6596, or toll-free at 1-877-452-4287.

View CHATS' Ethics Policies and Procedures

Ethics Framework

  • Ethics Policy including Code of Ethics & Ethical Principles

  • Staff & Board Ethics Committees

  • 4-Step Decision Making Process (IDEA)

  • Ethics Training for Staff, Board, and Volunteers

  • Policy Development

  • Access to Bioethicist for Consultation

Other Considerations

  • Individual and Organizational Values

  • Legislation (e.g., Ontario Human Rights Code)

  • Professional Codes of Ethics

  • Social/Cultural Expectations

Local Health System Integration Act

CHATS is a partner of Safer Spaces

Safer Spaces provides organizational assessments, professional development workshops, and consultation services to create more inclusive programs and workplaces for 2SLGBTQ+ communities.

For CHATS the Safer Spaces training reinforced our corporate values. We show respect, responsiveness, and responsibility in all we do, to those we work with and for. We value and appreciate diversity and inclusivity. This training was the beginning of a journey to create a safe and inclusive environment for our clients and increase access to services for the LGBTQ community. We were proud to have 100% of our leadership team and 30% of our frontline staff participate in the training program; and we continue to utilize the tools and resources provided to increase cultural competence across the organization.

To learn more about Safer Spaces, and to find Safe Spaces near you visit,