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CHATS Locations

Head office, Aurora

240 Edward Street, Suite 1
Aurora, Ontario   L4G 3S9
Tel: 905-713-6596
Toll Free: 1-877-452-4287

Richmond Hill

10132 Yonge Street - not a drop in location


448 Holland St. West
(Hakim Optical plaza)

Contacting CHATS

To book a service, or for more information, please call 905-713-6596. 

Regular business hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. 

Please do NOT send urgent messages via e-mail to cancel or change service ( This e-mail account is only checked during regular business hours. 

CHATS can be reached outside of business hours for limited time periods: Monday to Friday, 4:30 to 6:00 p.m., and Saturday/Sunday/statutory holidays from 8:30 a.m. to 6:00 p.m., at 905-713-6596. 


Customer Accessibility Feedback Form 

Help us make our programs and services more accessible to people with disabilities. Share your experience, comments or suggestions. Your feedback helps us to serve you better. 

Click here to fill out the Customer Accessibility Feedback Form. 


Complaint/Compliment/Feedback Form 

CHATS has a formal process for client and caregiver complaints and appeals, consistent with the requirements in the Home and Community Services Act (1994). Our process is designed to ensure that complaints and appeals can be brought forward in a way that is most comfortable and accessible for clients—verbally or in writing. Interpretation is also available for clients through a professional language interpretation service.

CHATS’ regular process for complaints and appeals is outlined in the CHATS Folder that you received when admitted to services and includes a process of escalation that leads to a Case Conference with an Internal Service Review Committee.

We would also invite you to complete this form if you have any compliments or feedback for any of our services and programs.

Click here to fill out the Complaint/Compliment/Feedback Form.

Contacts at CHATS

Christina Bisanz,
Chief Executive Officer
Ext. 6039

Nancy Kula,
Vice President, Strategic Initiatives
Ext. 6050

Melanie Rowe
Director of Client Care & Services
Ext. 6009

Jeff Hogan,
Director of Finance & Administration
Ext. 6080 

Janet Williams,
Director of Human Resources
Ext. 6076

Rhonda Flanagan, 
Director of Development & Marketing/Communications
Ext. 6063

Charitable Business Number: 13209 0978 RR0001