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CHATS Locations

Head office, Aurora

240 Edward Street, Suite 1
Aurora, Ontario   L4G 3S9
Tel: 905-713-6596
Toll Free: 1-877-452-4287

Richmond Hill

10132 Yonge Street - not a drop in location


448 Holland St. West
(Hakim Optical plaza)

Contacting CHATS

To book a service, or for more information, please call 905-713-6596. 

Regular business hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. 

Please do NOT send urgent messages via e-mail to cancel or change service ( This e-mail account is only checked during regular business hours. 

CHATS can be reached outside of business hours for limited time periods: Monday to Friday, 4:30 to 6:00 p.m., and Saturday/Sunday/statutory holidays from 8:30 a.m. to 6:00 p.m., at 905-713-6596. 


Customer Accessibility Feedback Form 

Help us make our programs and services more accessible to people with disabilities. Share your experience, comments or suggestions. Your feedback helps us to serve you better. 

Click here to fill out the Customer Accessibility Feedback Form. 


Central LHIN Patient, Resident and Caregiver Survey

The survey will be open until May 4th, 2018

The feedback received will provide critical insights on the Central LHIN's strengths and opportunities and will be used in discussions on how to strengthen patient-centred care at both the regional and local community level.

To access the Survey in English click here:                  To access the Survey in French click here:

If you have any questions, or require support to complete the survey, please contact Lisa Kitchen, Community Engagement and Integration Lead at or 905.948.1872 ext. 7983.

Contacts at CHATS

Christina Bisanz,
Chief Executive Officer
Ext. 6039

Nancy Kula,
Director of Client Care and Services
Ext. 6050

Jeff Hogan,
Director of Finance & Administration
Ext. 6080

Janet Williams,
Director of Human Resources
Ext. 6076

Rhonda Flanagan, 
Director of Development & Marketing/Communications
Ext. 6063