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Program Updates & Revisions Due to COVID-19

During this critical time, CHATS-Community & Home Assistance to Seniors, is continuing to take proactive steps to keep our clients and employees safe. We have implemented a variety of safety measures to provide essential support to our most vulnerable community members. We have also made changes in the way we deliver many of our services so that you can stay connected to your support from CHATS. We’re doing this by providing virtual options where relevant, offering extended, and in some cases additional services, to older adults in the regions we serve. 

New or enhanced programs and services to meet the critical needs of clients 

  • Meals on Wheels: Same great program you’re used to. You order and we deliver frozen meals right to your door – Contact Free! Also, as a result of newly established partnerships we are now able to support a broader range of older adults and adults with disabilities.

  • Help with groceries: There are four ways CHATS can help you to get the groceries you need.

  1. Transportation to and from your local grocery store (*limited to clients under 70 due to Public Health directive that those over 70 self isolate)

  2. You order, we pick up and provide contact free delivery

  3. We shop for you and provide contact free delivery

  4. Online ordering via our personal support desk

  • Food baskets at no charge: Offered at no charge to eligible low-income seniors & adults with disabilities. Available to meet culturally specific needs of Chinese, South Asian, Iranian & Russian seniors.

Virtual programs and services to provide essential support

During the pandemic, CHATS’ community programs have been adapted to be delivered safely through variety of virtual platforms—telephone or video. This includes wellness supports such as:

  • Virtual social & wellness programming
  • Adult day services
  • Telephone reassurance
  • Security checks and visits
  • Supports for caregivers including group meetings and one to one supportive counselling via phone or video chat.

Safety measures in place for all in-person services where close “face-to face” contact is needed:

To ensure the safety of our staff, clients, and volunteers we have implemented the following measures for those delivering and receiving face-to-face care from CHATS:

For staff:

  • Implemented an online screener that is completed by all staff each day. Results are monitored to ensure there is no staff working while unwell or at risk due to contact with someone who is unwell.

  • Provided access to our Infection Prevention and Control (IPAC) nurses for guidance as needed.

  • Supporteing CHATS’ core staff teams to deliver care as much as possible, reducing reliance on outside agency staff.

  • Clustered staff, where feasible, to work at a particular CHATS’ site/area to minimize exposure for clients.

  • Implemented universal masking/eye protection for all staff for all visits and ensured ready access to other Personal Protection Equipment (PPE) based on Ministry on Health guidelines and requirements.

  • Implemented protection for all volunteers/MOW clients including volunteers’ use of  masks and hand sanitizer before/after each delivery.

  • Enhanced cleaning and sanitization of program areas.

  • Designed ‘no contact’ approach for service providers from our Home Adaptation and Maintenance Program.

For clients:

  • Active screening of all clients prior to each visit.

  • Support clients through encouragement to wear masks during service (donated cloth masks provided).

  • Established new protocols for transportation that include: enhanced hand hygiene for all transportation clients; limiting one client/vehicle at any time; allow time between drives to wipe down/sanitize vehicles; installation of barriers in some vehicles; and have an ‘windows open’ protocol to enable air flow.

  • Enhanced protocols for all  Home at Last transportation services that include barriers between the driver and client, use of disposable seat covers, full sanitizing of vehicles between clients, use of additional PPE.