CHATS is reaching out to meet the needs of even more culturally-diverse clients with our Interpretation Service.
The Interpretation Service helps CHATS to support non-English speaking clients and their families in an immediate and professional way. Specifically, the service may assist with:
- Clients who speak a language other than English and who have difficulty understanding or participating in a conversation with CHATS staff.
- Situations where, historically, a family member would have been asked to translate for the client, where that family member may not be able to reflect the clients’ needs and wants effectively, or where family members have different interpretations of these needs.
- Situations in which staff, who may speak the language but are not professional interpreters, may have been asked to assist.
Interpretation is available in more than 200 languages. Clients simply call CHATS, and when a language need is identified, we connect with professional interpreters from a well-respected company called MCIS Language Services. MCIS is contracted through Vaughan Community Health Centre, through funding from the Central LHIN, and provides immediate access to an interpreter who serves as the “go-between” communicator for the staff and client. This is a free service for CHATS clients.