Client Privacy

CHATS makes every effort to safeguard client information by following the privacy practices established by the Common Privacy Framework (CPF) developed by Community Care Information Management (CCIM) in compliance with Personal Health Information Protection Act, 2004 (PHIPA), along with the data sharing agreements with partners such as LHINs and ehealth Ontario.

CHATS shares and has access to health record information with partner organizations in order to provide care.  At all times, the personal health information collected by CHATS belongs to the client.  All information collected is subject to the Client Consent to Collect, Maintain, and Share Information policy; consent can be revoked at any time

If you have any questions or concerns about privacy, please contact your usual care provider or our Privacy Officer.

Our Mission

To support the health and well-being of seniors and caregivers at home and in the community.

Our Vision

We will be recognized for leadership in delivering a quality experience for our clients driven by our focus on innovation, partnership and service excellence.

Our Values

  • Collaboration
  • Creativity
  • Caring
  • Quality